Senior Regional IT/Cyber Desk Associate

Wilmington / DC / Hybrid
Full Time
IT
Mid Level

Position Summary: 

  • The Democratic National Committee (DNC) Tech Team is hiring multiple Senior Regional IT/Cyber Desk Associates to provide support to our DNC and State Party staff! We are looking for someone who is detail oriented and can provide excellent customer service. The ideal candidates will be front line support for our end users across the nation. Dedicated to specific regions, the selected individuals will be an extension of the Coordinated IT Director and DNC IT Director in providing optimal support and assistance to DNC and State Party employees. Frequent travel will be required for this role to support various locations in a given region based on business needs.
 

Responsibilities: 

  • Provide Tier 1-2 support to users on a variety of IT/Security issues; monitor and close incoming tickets according to defined Standard Operating Procedures (SOP) and policies
  • Monitor and analyze security alerts and events from various security tools and systems.
  • Investigate and assess potential security incidents to determine their severity and impact.
  • Escalate critical security and help desk incidents to the appropriate Tier 3 personnel
  • Stay up-to-date on the latest security threats and vulnerabilities.
  • While performing the duties of this job, the employee may also frequently be required to communicate using the telephone, email, and in person with stakeholders
  • Other duties as assigned to support the department and the DNC's mission.
 

Qualifications:

  • 1 Year of Experience
  • Dedication to customer service with strong interpersonal skills;
  • Strong understanding of cybersecurity principles and best practices.
  • Prior experience as Help Desk Associate or Help Desk Technician
  • Basic knowledge of networking such as TCP/IP, routing and switching;
  • Experience with both computer and mobile device enterprise management systems such as Google Workspace and JAMF;
  • Knowledge of Zendesk ticketing system
  • Knowledge of macOS, iOS, and chromeOS
 

This position is in the bargaining unit represented by SEIU Local-500.

Travel: The Senior Regional IT/Cyber Desk Associate position will require travel, which could be up to 25% of the time.


Salary: The starting salary for the Senior Regional IT/Cyber Desk Associate position is $80,000, on an annualized basis, commensurate with experience and qualifications. This is a full-time position that may require work on weekends, and has an end date of November 15, 2024. This is an exempt position.

Due to FEC regulations, only U.S. citizens or U.S. green card holders are eligible to apply for this role. See 52 U.S.C. 30121; 11 C.F.R. 110.20(i).

The Democratic National Committee (DNC), is committed to diversity among its staff, and recognizes that its continued success requires the highest commitment to obtaining and retaining a diverse staff that provides the best quality services to supporters and constituents. The DNC is an equal opportunity employer and it is our policy to recruit, hire, train, promote and administer any and all personnel actions without regard to sex, race, age, color, creed, national origin, religion, economic status, sexual orientation, veteran status, gender identity or expression, ethnic identity or physical disability, or any other legally protected basis. The DNC will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.

The DNC requires all employees to be "up to date" on COVID-19 vaccination status as prescribed by the CDC as a condition of employment, unless otherwise prohibited by applicable law. If you seek a reasonable accommodation in relation to the DNC’s COVID-19 policy, you should speak to the HR team prior to reporting to an office location.

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